the programme's fine print
Privacy Policy
Last reviewed: this season.
This note is the playbill for your privacy at MATINEE. It sets out what the venue does with the details you hand over when you book a seat or send us a line. We keep it short because we keep very little — you give us what a booking needs to run, and we look after it the way we'd want ours looked after. (the house lights stay low)
The cast — who's who
Two parties share this stage: you, the playgoer reserving a station, and the venue (“we”), the theatre-styled computer club running the house. No advertiser, broker or third act sits in the wings collecting your details behind the curtain.
What we collect
When you fill in the booking form you share a name, an email, a date, your choice of seating area — stalls, box or balcony — and the show you want. That's the whole cast list. We ask for an email so we can confirm the seat and reach you if the seating plan shifts, not to build a dossier on anyone in the parterre.
Why we hold it
We use those details to hold your station, confirm the reservation, and sort out anything that comes up around your visit. We never sell them, rent them, or pass them to anyone selling seats to your attention. Bookings are kept only as long as they're useful for running the house, then quietly struck from the record.
Who sees it
The box office — our front desk — sees your booking so they can seat you. Nobody beyond the venue reads your details unless the law genuinely calls for it. We run no advertising pixels and no outside trackers on this site, so no stranger is watching from the back row.
Cookies
This site uses cookies as sparingly as a good stage uses props. The only one that earns its place is a small entry saved in your browser to remember whether you accepted cookies or chose essential only — that's what keeps the notice from rising like a curtain on every visit. Essential storage keeps the page working; it isn't shared and doesn't trail you to other houses.
You can clear these any time through your browser settings. Doing so simply brings the consent notice back for your next show. There are no advertising or cross-site cookies to opt out of, because the venue never sets any.
Your cue
Want to know what we hold on a booking, or want it deleted? Ask at the box office or reply to a confirmation email and we'll see to it. This is a small house — a request like that reaches a real person on the floor, not a queue in the dark.
We may revise this policy as the season runs on; the current version always plays here. Read alongside our house rules, or step back to the main stage.